Masterclasses
Leadership
The Mature Organisation
Using CIO Connect’s Overarching Operating Model structure to review the overall capability and working strengths of the IT organisation. Undertaken with a view to providing an infrastructure to deliver a ‘fit-for-purpose’ organisational model.
Result: A more focused organisation, delivering better business outcomes, saving cost and effort, and improving reputation with business colleagues.
Leadership and Talent Management
Identifying leadership competencies in an IT context and determining talent needs for the future. An introduction to coaching, and steps towards building the talent pool for the future.
Result: Plans to build high performing leadership teams that are critical for the business to achieve its growth agenda.
Coaching Our Teams
Development of the coaching skills of IT leaders and managers. Practice with, and application of, our established coaching model. The establishment of an on-going support framework to help the senior IT team act as coaches.
Result: Improved performance at all levels, growing the leaders of the future, encouraging management to take responsibility and empowering them to take the appropriate decisions to allow senior staff to delegate.
Active Vendor Management
A review of your organisation’s IT services model and its current sourcing approach. Identification of the key issues and the development of an appropriate plan to address any concerns.
Result: Significant cost savings, better sourcing decisions.
Leading Successful Programmes
Whether it is building and maintaining a successful Project Management Office is an integral part of consistent programme delivery success, revue and advice on the project management methodology from business case to deployment. The delivery of projects on time, on budget and agreed outcomes is still a challenge for most organisations.
Result: Clarity in the roles, responsibilities and decision rights of all the participants in programmes of work, successful behaviours and processes that underpin successful project delivery.
Communication 101
Engaging with business colleagues, IT colleagues across the world, vendors and others is a basic skill for leaders, managers and any customer facing IT professional. The perceived success of a project, a relationship is often dependent on this communication. This masterclass will cover basic elements of communications and review them at the individual organisation.
Result: Significant improvement in the IT communications, in style, frequency and content.
Technology drives and underpins the organisation as never before. Critical to the success is the customers experience, whether the organisation is the customer or IT is the internal customer. Understanding the current customer experience enables the attendees to define and target improvement.
Result: Significant improvement in the customer experience and more efficient and effective customer facing services.
Driving a Great Customer Experience
Brand IT/Brand Me
The reputation of IT is critical to the perceived success of any project or service. Identifying and managing stakeholders, develop and deliver an effective communication plan within and outside of IT and forming a joint partnership across organisational boundaries.
Result: Better reputation with stakeholders, more effective demand management, improved engagement with the business.
Successful Business Account Managers
Discussing the processes and skills displayed by the most successful Business Aunt Managers, focusing on their conversations and relationships with colleagues across the organisation.
Result: Improved communication, greater involvement at all levels of the business and earlier identification of shadow IT, with a view to providing guidance.
Better Shared Service Provision
IT organisations are increasingly turning themselves into shared service or platform provision. The challenges are staff competencies and behaviours and process and all need to be effective – run IT like a business.
Result: An implementable plan that will focus on running IT as a business so that IT will contribute in a measurable way to the success of the organisation.
Women Leading
The advantage of a diversified workforce and management team is well documented. This masterclass helps women to identify key behaviours that lead to success in the corporate world and to exercise those behaviours and skills.
Result: Women with the skills, confidence and awareness to be a successful and accomplished leader so widening the leadership pool of talent for the organisation.