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The CIO Connect Masterclass is a catalyst for change. In the Masterclass, we bring our expertise on a specific topic to you and your team in a classroom-like setting. You can use our services to provide external insight as part of your progress review process or to initiate a new activity. We have a standard set of Masterclasses, but in discussion with you or the Masterclass sponsor, we can tailor our sessions to achieve your specific outcomes.

It is also crucial to recognise that the initial lesson is just the beginning. At the end of the Masterclass, we ask for commitments to tasks and timeframes from your leadership team, and then follow up with the task holders to ensure these undertakings are met. The benefits of this joined-up approach are clear. Rather than being a standalone activity, the Masterclass becomes a catalyst activity for long-term change.

The Masterclasses are defined under our four key themes for the modern and successful CIO, namely Strategy, Leadership, Governance and Business Value. It is worth noting that many of the elements within these courses will cross the boundaries of our key themes, as the topics of interest covered are not necessarily independent from each other.


Review of IT Strategy

An independent review of your IT strategy. An identification of key issues and the development of a plan to take forwards. Structuring the message for the audience. 

Result: Creating focused strategy conversations with stakeholders, creating a much better sense of ‘buy in’ for all parties.

Data Breaches and Cyber Resilience

Strategies, tactics and countermeasures to today’s ransomware and other sophisticated cyber threats. 

Result: A better prepared organization with a greater understanding of the specific operational cyber risks they face.  As a result, you are armed with the knowledge to create and plan to implement the necessary countermeasures for risk mitigation.

The World of 2025

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Embracing the future in a fast-changing world. Reviewing technologies in the context of long-term business trends. Using scenario planning to demonstrate how to make the most of technology.

Result: IT positioned as forward thinking on business strategy.

Defining Your Digital Strategy

Not just an IT strategy with the latest buzzword, your Digital Strategy includes the rethinking of the business model, understanding the customer and the relentless use of data for decision making.

Result: Identification of the elements and participants in defining the Digital Strategy and a plan to engage all participants. 

Defining Your Sourcing Strategy

A review of your organisation’s IT services model and its current sourcing approach. Identification of the key issues and the development of an appropriate plan to address any concerns.

Result: Significant cost savings, better sourcing decisions.

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Pragmatic Governance

Insight based on CIO Connect’s governance framework. The review and development of plans in order to take governance onto the next level, in terms of tools, processes or people.

Result: Improved, fit-for-purpose processes leading to cost and time savings, and higher customer satisfaction.

Controlling Cyber Risks from 3rd Parties and Outsourcing ICT Operations

Recognising risks to your organizations resulting from the growing trends of cloud computing, outsourcing ICT operations, and increasing dependence on 3rd parties.  

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Result: Learn to review the risk strategies prior to making outsourcing decisions and understand how to better manage risks in this area.

Active Vendor Management

Discussing the processes and skills in active vendor management. Improving the vendor relationship, so that you get the results that you were expecting.

Result: Improved vendor performance and cost savings through supplier rationalisation.

Building the Business Case  

From business case to business realisation – the development of an effective governance process that prioritises programmes and projects.

Result: Better management of company investments and a reduction in projects that don’t deliver true business benefits.

The Successful PMO

Building and maintaining a successful Project Management Office is an integral part of consistent programme delivery success. What should be the PMO’s responsibilities and how should the office relate to the rest of the organisation?

Result: Clarity in the roles of the PMO, leading to consistent and successful programme delivery, saving time and money.

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Executive Management of Cyber Security 

As a board member, a mortal threat to your company is a cyber security breach.  We will prepare you to ask the right questions and evaluate the effectiveness of your programs, to understand and reduce the risk to your company and the cyber risks you face. 

Result:  You will have a plan to manage board communications, ask the right questions as leaders, evaluate the effectiveness of your programs (Cyber Maturity Analysis), and implement a governance program that is flexible and adaptable to the cyber threats tailored to your organization. Put you in a defensible state when the inevitable happens.

Leading Together

A breakthrough in team performance. An assessment of your team’s strengths against CIO Connect’s High Performing Team model. The development of plans to embed new levels of high performance.

Result: Significant performance improvements in management and staff.

The Organisation

Using CIO Connect’s Overarching Operating Model structure to review the overall capability and working strengths of the IT organisation. Undertaken with a view to providing an infrastructure to deliver a ‘fit-for-purpose’ organisational model.

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Result: A more focused organisation, delivering better business outcomes, saving cost and effort, and improving reputation with business colleagues.

Leadership and Talent Management

Identifying leadership competencies in an IT context and determining talent needs for the future. An introduction to coaching, and steps towards building the talent pool for the future.

Result: IT will build high performing leadership teams that are critical for the business to achieve its growth agenda.

Coaching Our Teams

Development of the coaching skills of IT leaders and managers. Practice with, and application of, our established coaching model. The establishment of an on-going support framework to help the senior IT team act as coaches.

Result: Improved performance at all levels, creating the environment that supports problem solving and innovation.

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Business Value

Driving a Great Customer Experience

Technology drives and underpins the organisation as never before.  Critical to the success is the customers experience, whether the  organisation is the customer or IT is the internal customer.  Understanding the current customer experience enables the attendees to define and target improvement.

Result:  Significant improvement in the customer experience and more efficient and effective customer facing services. 

Brand IT/Brand Me  

The reputation of IT is critical to the perceived success of any project or service. Identifying and managing stakeholders, develop and deliver an effective communication plan within and outside of IT and forming a joint partnership across organisational boundaries.

Result: Better reputation with stakeholders, more effective demand management, improved engagement with the business.

Successful Business Account Managers

Discussing the processes and skills displayed by the most successful Business Account Managers, their conversations and relationships with their business colleagues.

Result: Improved communications, greater involvement at all levels of the business, earlier identification of shadow IT with a view to providing guidance.

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Measuring Success

Review and development of the comprehensive scorecard for the IT organisation. Definition of the key measures of success and the most effective means of communication to the rest of the organisation.

Result: Measures that align with the strategy,  promote IT to the rest of the business, and deliver results.

Better Shared Service Provision

IT organisations are increasingly turning themselves into shared service or platform provision. The challenges are staff competencies and behaviours and process and all need to be effective – run IT like a business.

Result: An implementable plan that will focus on running IT as a business so that IT will contribute in a measurable way to the success of the organisation. 

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